Return & Refund Policy
1. Damaged or Defective Items
If you receive a damaged or defective product, please notify us within 7 days of receiving the order. Contact our customer service at sale@sreeiyer.com with your order number, details of the issue, and photographs of the damaged or defective item. Upon approval, you can choose to receive a replacement or a full refund.
2. Conditions for Return
Items must be returned in their original condition, with all packaging, tags, and accessories included. Products that have been used, altered, or damaged by the customer are not eligible for return.
3. Return Process
To initiate a return, contact us at sale@sreeiyer.com with your order number and reason for the return. Our customer service team will provide you with a return authorization and instructions for returning the item. Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
4. Refunds
If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that shipping costs are non-refundable, and you will be responsible for paying for your own shipping costs for returning your item, unless the return is due to our error (e.g., you received an incorrect or defective item).
5. Non-Returnable Items
Ebooks and other digital products are non-returnable and non-refundable. Custom or personalized items are also non-returnable and non-refundable.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at sale@sreeiyer.com.
7. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at sale@sreeiyer.com.
Cancellation Policy
Order Cancellation
Orders can be cancelled within 24 hours of placing the order. To cancel an order, please contact our customer service at sale@sreeiyer.com with your order details.
Cancellation Fee
No cancellation fees apply if the cancellation request is made within the specified time frame. If the order has already been processed and shipped, it cannot be cancelled, and the return policy will apply.